Commercial Field Service Technician (Licensed Electrician)

The Role
Position is located in Puerto Rico. The Field Service Technician will report to the Regional Field Service Manager and provide diagnostic, troubleshooting, preventive and corrective maintenance services to residential and commercial PV systems, electric vehicle charging stations, and energy efficiency installations comprising installed base. The Field Service Technician will be asked to assist in the commissioning of the solar array and monitoring systems during project installation. The ideal candidate has significant experience and understanding in the design and installation of commercial and residential PV systems.
Performing required preventive maintenance activities on commercial inverters to maintain warranty coverage
Responding to corrective maintenance cases on both commercial and residential PV systems - includes troubleshooting, testing, repairing activities and updating online case logs accurately
Attending and demonstrating outstanding performance at multiple inverter training schools
Working safely and in accordance with company and industry standard safety requirements
Report writing, where required, to comply with deliverables in commercial O&M contracts
Working closely with members of the Operations Engineering Systems Reliability team to respond to open case directions and provide data where requested
Prioritizing conflicting work requests and escalations
Working with customers unhappy with the performance or functionality of their systems
Ensuring the vehicle, tooling, electronics, software, and company property issued are accounted for and taken care of
Working with the electric vehicle charging station teams and understanding the systems and installation requirements
Supporting the ongoing development and improvement of the team
Extensive hands-on experience installing, maintaining, and troubleshooting PV systems
Comfortable in a fast paced field environment
Outstanding interpersonal and communication skills (both written and verbal); particularly in a customer-facing environment
NABCEP Certification strongly preferred
Journeyman Electrician's card or equivalent required to perform electrical work in the state where work will be performed by the candidate
Greater trades experience in roofing or electrical a plus
Have a minimum of one years of PV installation experience
Proficiency in installing all types of grid-tied inverters & able to work with various ground and roof mount racking systems
Understanding of the NEC codes that relate to PV installations
Must be very organized and be able to meet aggressive timelines
Willing to do residential, commercial & service work
Must be able to climb ladders and stairs, lift 100 pounds, and must be able to work on your feet for long periods of time
Ability to work in extreme environments, e.g. hot sun, below freezing, crawl spaces, etc.
Experience with plumbing and HVAC highly desirable
Must be comfortable working with spreadsheets, word processing, and computer-based applications (e.g. time tracking, case management, etc)
Must be able to work at heights, climb ladders and stairs, lift 60 pounds, and able to work on your feet for long periods of time
Bending, stooping, crawling, in confined spaces, working in limited illumination areas, working in dusty conditions are required
Must be able to work alone for periods of time and manage your own schedule
Comfortable making decisions independently and handling emergency situations with a calm and directed manner
Excellent customer service skills required
Excellent written and verbal communication skills required
Regular, reliable and predictable attendance required
Ability to work well with others in a collaborative team environment
Must have a valid driver's license

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